Help centre
Frequently asked questions
Ordering, delivery, returns and the seasonal questions that only come up once a year.
01
Ordering
Do I need an account to order?
No. Guest checkout is available, though an account lets you track orders and reorder a previous collection in one click.
Can I change or cancel an order?
Within two hours of placing it, yes — email us and we will catch it before it is picked. After that it is usually on a truck.
Do you price match?
On identical branded items from Australian retailers, yes. Send us the link before you order.
Do you sell to businesses and venues?
Yes. Trade pricing starts at $2,000 per season — contact us and we will set up an account.
02
Products
Are the colours accurate in the photographs?
Product images come from the supplier and are not retouched by us. Screens vary, so treat colour as a close guide rather than an exact match — the material and finish on each page are the reliable part.
Are your lights indoor or outdoor rated?
Both, and each product page states the IP rating. Anything IP44 or above is safe for covered outdoor use.
Why can I only shop one season at a time?
Because buying a season properly means committing to it. Running all three at once would mean three shallow ranges instead of one deep one. The calendar on the home page shows what opens when.
Can I still buy last season's range?
No. When a season closes the range is archived. Core palettes are held across years though, so next year's pieces will still match this year's.
03
Returns
What is your returns policy?
30 days from delivery on unopened, unused items in original packaging. Return postage is on you unless the item arrived faulty.
Something arrived broken.
Photograph it in the box and email us within 72 hours. We reship immediately and do not ask for the broken item back.
Can I return a bulky item?
Yes, if it has not been assembled or lit. Bulky return freight is $29.95 unless the item was faulty.
How long do refunds take?
Two to five business days from when the return is scanned as received.
Still stuck
We answer within one business day
If none of the above covers it, send us a note and a human will reply — usually the same day, always within one.
Support runs 9am–5pm AEST, Monday to Friday.