Delivery
Shipping & delivery
Rates, timeframes and the cut-off dates that actually matter in December.
Standard
$9.95Free on orders over $99. 3–7 business days.
Express
$16.951–3 business days to metro addresses.
Bulky items
$29.95Anything over 1.8m ships by dedicated courier.
Dispatch
1–3 daysTime to leave the supplier, before transit. Shown on every product page.
Cut-off dates
Order by these and it arrives in time
15 October — regional & remote
The longest transit times on the network. Order by this date for anywhere outside a capital city, and earlier again for WA, the NT and far north Queensland.
21 October — metro standard
Standard shipping to Sydney, Melbourne, Brisbane, Perth, Adelaide, Hobart, Canberra and Darwin. Allow one to three business days for dispatch on top of transit.
25 October — the Christmas changeover
The Christmas season opens alongside the last week of Halloween, with its own cut-off dates published on this page.
27 October — express metro, last call
The last order date we will stand behind for the 31st. After this, arrival before Halloween is not something we can promise.
How it ships
Tracked, insured,
and packed to survive
Every order ships tracked with Australia Post or Aramex depending on address and size. You get a tracking link the moment the label prints, not the moment it scans.
If something does arrive broken, photograph it in the box and email us within 72 hours. We reship immediately and do not ask for the broken item back — that is the policy, in writing, rather than a promise about how rarely it happens.
Delivery questions
The usual ones
Do you ship to PO boxes and parcel lockers?
Yes for standard parcels. Bulky items such as trees and large cauldrons need a street address because they ship by courier.
What happens if nobody is home?
Standard parcels are left in a safe place or carded. You can request signature-on-delivery at checkout at no extra cost.
Can I change my address after ordering?
If the order has not been picked, yes — email us within two hours and we will amend it.
Do you ship to New Zealand?
Not yet. It is on the list for next season.
My parcel is late. What now?
Give the tracking 48 hours past the estimate, then contact us. We lodge the enquiry and, if it is genuinely lost, we reship rather than make you wait on the investigation.