Terms & conditions

This site is operated by DigitalZoop, ABN 40 661 339 420, of ✎ [registered street address] (“we”, “us”). Contact us at hello@theflipshop.com.au.

By placing an order you agree to these terms. We may update them; the version on this page when you order is the one that applies to that order.

All prices are in Australian dollars and include GST. Shipping is charged separately and shown before you pay.

An order is an offer to buy. We accept it when we send the dispatch confirmation. Until then we may decline an order — for example if the item is out of stock at our supplier, if a price was listed in error, or if we cannot verify your delivery address.

If we cancel an order you have already paid for, you get a full refund to the original payment method.

We work with Australian suppliers who ship directly to you. Stock figures on product pages come from those suppliers and can change between you adding something to the cart and paying for it.

Delivery estimates are estimates. The cut-off dates on our delivery page are our best judgement based on dispatch and transit times, not a guarantee from a carrier.

Risk in the goods passes to you on delivery.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms limits those rights.

Separately from your rights above, we accept change-of-mind returns within 30 days of delivery on unopened, unused items in their original packaging. Return postage is at your cost.

Items that have been assembled, lit, worn or opened are not returnable for change of mind, for hygiene and safety reasons. This does not affect faulty items.

Email us before returning anything — the return address depends on which supplier shipped it.

If something arrives damaged, photograph it in the box and email us within 72 hours. We will reship or refund and we do not ask for the damaged item back.

Product photography and descriptions are supplied by our suppliers and remain their property or their licensors’. The rest of this site — its design, artwork and written content — belongs to us.

You may not copy or republish site content without permission.

To the extent permitted by law, and without limiting your rights under the Australian Consumer Law, our liability for any claim relating to an order is limited to the amount you paid for that order.

Decorative products are not toys unless stated. Follow the safety information on the product page, particularly for anything lit, heated or containing small parts.

We handle personal information in line with our privacy policy. We pass your name and delivery address to the supplier who ships your order, because they need it to deliver.

These terms are governed by the laws of New South Wales, Australia.